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résumé (web) |
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Eric Olson Technical Writing Houston, Texas 77054 713-667-7947 |
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Objective |
To create software documentation, user guides, and other technical documentation on site or remotely |
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Strengths |
Strong basic technical writing skills Commitment to quality documentation Determination to find solutions or workarounds for technical problems Responsive and flexible interpersonal style Eagerness to learn new tools and technologies |
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Tools & Technologies |
Working knowledge of
Familiarity with
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Education |
Brooklyn College, Technical Writing Certificate (portfolio) Florida Institute of Technology, MS Clinical Psychology, GPA 3.80 University of Texas at Austin, BA Psychology, GPA 4.00, elected to Phi Beta Kappa and Phi Kappa Phi academic honor societies Rhodes College, premedical, GPA 3.17, no degree |
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Experience |
Technical Writer, QXSystems Software-as-a-Service (SaaS) provider specializing in virtual business organizations and e-commerce applications, Singapore; JanuaryMarch, 2009 Wrote administrator manual for e-commerce SaaS deployment platform WorkACE+SDP Produced complex content in MediaWiki format Shipping-Receiving Clerk, WorkflowOne Document management and business forms supplier, Houston, Texas; 1991 Managed shipping-receiving for e-fulfillment accounts Pulled and shipped other orders as necessary Supervised night shift personnel Stores Clerk, University of Texas at Austin Balcones Research Center, Austin, Texas; 19821986 Operated inventory management system Developed item description standards and inventory forms for transition to automated inventory Filled and delivered orders for University departments Telephone Interviewer, MVA Research Market research firm, Houston, Texas; 19911993 Conducted consumer and legal research interviews Met quality standards for rapport, neutrality, decision making, and presentation Shipping-Receiving Clerk, Electro Enterprises Electronic parts distributor, Little Rock, Arkansas; 19771978 Performed all receiving, warehousing, and shipping tasks Delivered orders to regional customers |
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Professional Associations |
Society for Technical Communication 20082009 Interest groups: Usability & User Experience Instructional Design & Learning Single Sourcing |