Eric Olson

Technical Writing

Houston, Texas 77054

713-667-7947

ericolson@isp.com

 

 

Objective

To create software documentation, user guides, and other technical documentation on site or remotely

Strengths

•   Strong basic technical writing skills

•   Commitment to quality documentation

•   Determination to find solutions or workarounds for technical problems

•   Responsive and flexible interpersonal style

•   Eagerness to learn new tools and technologies

 

Tools & Technologies

•   Working knowledge of

› Adobe FrameMaker

› Adobe RoboHelp

› MS Word

› Adobe Acrobat

› XHTML and CSS

› MS PowerPoint

•   Familiarity with

› Adobe Photoshop

› CorelDRAW

› MS Visio

 

 

Education

•   Brooklyn College, Technical Writing Certificate (portfolio)

•   Florida Institute of Technology, MS Clinical Psychology, GPA 3.80

•   University of Texas at Austin, BA Psychology, GPA 4.00, elected to Phi Beta Kappa and Phi Kappa Phi academic honor societies

•   Rhodes College, premedical, GPA 3.17, no degree

 

Experience

Technical Writer, QXSystems

Software-as-a-Service (SaaS) provider specializing in virtual business organizations and e-commerce applications, Singapore; January–March, 2009

•   Wrote administrator manual for e-commerce SaaS deployment platform WorkACE+SDP

•   Produced complex content in MediaWiki format

Shipping-Receiving Clerk, WorkflowOne

Document management and business forms supplier, Houston, Texas; 1991–

•   Managed shipping-receiving for e-fulfillment accounts

•   Pulled and shipped other orders as necessary

•   Supervised night shift personnel

Stores Clerk, University of Texas at Austin

Balcones Research Center, Austin, Texas; 1982–1986

•   Operated inventory management system

•   Developed item description standards and inventory forms for transition to automated inventory

•   Filled and delivered orders for University departments

Telephone Interviewer, MVA Research

Market research firm, Houston, Texas; 1991–1993

•   Conducted consumer and legal research interviews

•   Met quality standards for rapport, neutrality, decision making, and presentation

Shipping-Receiving Clerk, Electro Enterprises

Electronic parts distributor, Little Rock, Arkansas; 1977–1978

•   Performed all receiving, warehousing, and shipping tasks

•   Delivered orders to regional customers

 

Professional Associations

Society for Technical Communication 2008–2009

Interest groups:

•   Usability & User Experience

•   Instructional Design & Learning

•   Single Sourcing