résumé (web)

résumé (MS Word)

résumé (PDF)

portfolio of certificate course documents

Eric Olson

Technical Writing

Houston, Texas 77054

713-667-7947

ericolson@isp.com

Objective

Entry-level work writing end-user documentation or instructional materials in Houston, Texas

Strengths

·      Strong basic technical writing skills

·      Commitment to quality documentation

·      Determination to find solutions or workarounds for technical problems

·      Responsive and flexible interpersonal style

·      Eagerness to learn new tools and technologies

Tools & Technologies

·      Working knowledge of

·      Familiarity with

Education

·      Brooklyn College, Technical Writing Certificate (portfolio)

·      Florida Institute of Technology, MS Clinical Psychology, GPA 3.80

·      University of Texas at Austin, BA Psychology, GPA 4.00, elected to Phi Beta Kappa and Phi Kappa Phi academic honor societies

·      Rhodes College, premedical, GPA 3.17, no degree

Experience

Shipping-Receiving Clerk, WorkflowOne

Document management and business forms supplier, Houston, Texas; 1991–

·      Managed all shipping-receiving activities for
e-fulfillment accounts

·      Pulled and shipped other orders as necessary

·      Supervised night shift personnel

Stores Clerk, University of Texas at Austin

Balcones Research Center, Austin, Texas; 1982–1986

·      Entered transactions to inventory-management system

·      Developed item description standards and inventory forms for transition to automated inventory

·      Filled and delivered orders for University departments

Telephone Interviewer, MVA Research

Market research firm, Houston, Texas; 1991–1993

·      Conducted consumer and legal research interviews

·      Met quality standards for rapport, neutrality, decision making, and presentation

Shipping-Receiving Clerk, Electro Enterprises

Electronic parts distributor, Little Rock, Arkansas; 1977–1978

·      Performed all receiving, warehousing, and shipping tasks

·      Delivered orders to regional customers

Professional Associations

Society for Technical Communication

Interest groups:

·      Instructional Design & Learning

·      Usability & User Experience

·      Single Sourcing